HK Absencecare

The true cost of absence to business is often hidden as well as the potential for improved productivity and profitability that can be achieved through effective absence management.

Keeping in mind that 80% of absence is avoidable, absence management can cut down on unnecessary staff absence and help potential long term absentees on the road to faster recovery.

HK Absencecare audits will uncover the true cost of absence to your business and help improve your company’s performance.

HK Absencecare has developed a concise portfolio of integrated absence management services to solve any absence issues in any business.

Our innovative approach includes resources in Occupational Health and Case Management as well as Absence Auditing and Reporting and Sick Pay Control.

Complete absence management focuses on preventing employee absence before it occurs, managing absence when it does occur, and providing fast, targeted treatment to speed up recovery times.

Our flexible solution is designed to complement and reinforce our clients’ existing HR and absence management policies.

Complete Absence Management the 3 key Components

1. Centralised 24/7 absence registration service

When an employee is absent from work, their initial point of contact is the HK Absencecare Support Centre (rather than their employer). Our experienced absence call handlers gather all relevant data, using either a standard script or one customised to our clients’ policy, and record it in the HK Absencecare database.

By asking Hampton Knight to handle the absence registration process:

HR and line managers free themselves from absence-related administration

Data collected is complete and consistent, which is crucial for accurate and meaningful reporting

Employees benefit from being able to register absence at any time, day or night

2. Absence tracking and management reports

Through the use of Hampton Knight’s web-based technology and automated reporting, managers are kept updated with information on employees that are absent and any resulting actions or responsibilities that they have in accordance with the organisation’s absence policy.

Report types, frequency and recipients are established as part of implementation, ensuring that all parts of the organisation receive the information they need to manage absence at the right time.

Alerts and reports can be sent to HR and managers as either emails or texts and can be set up to run at pre-defined times of the day.

The reports are also designed to facilitate absence scoring methodologies such as the Bradford Factor.

3. Early intervention and seamless integration with Occupational Health

Hampton Knight can integrate with your existing Occupational Health provision to achieve more effective resolution of absence cases.

The HK Absencecare service provides crucial support to OH, by enabling the immediate referral to OH of any employee that misses work due to a potential long-term illness.

On day one, the referral is automated using technology and ensures that employees get the fastest possible access to medical treatment. This streamlined process leads to measurable improvements in the effectiveness of Occupational Health interventions and consistently leads to faster return to work results for sick employees.